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Contact & Help Center

Have questions or need assistance? Find our support channels and answer resources below.

Get in Touch

UIDM Support & Enquiries

Our support team is available during operating hours to assist students and staff with resource reservations, technical issues, and administrative inquiries.

Campus Location
Politeknik Besut Terengganu

Unit Pembangunan Instruksional & Multimedia
22200 Besut, Terengganu

Email Support
UIDM Helpdesk

support@uidmhub.edu.my

Operating Hours
+60 9-695 5000

Sunday – Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 3:30 PM

Frequently Asked Questions
FAQ

All registered students and active staff members with verified accounts are eligible to make resource reservations through the portal.

Upon your initial log in using your default credentials, an onboarding popup will prompt you to update your active email, WhatsApp phone number, and set a personal password.

Click on the "Forgot Password?" link on the login page or your profile page to receive a 6-digit OTP verification code via Email or WhatsApp.

Room and equipment bookings are typically reviewed by staff or department heads within 1 to 2 working days. You will receive an in-app notification and WhatsApp update once processed.
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Need Direct Support?

To prevent spam and ensure secure communication, official support requests must be submitted through your portal account. Log in to access your helpdesk dashboard or contact support directly.

Log In to Submit Support Ticket
Politeknik Besut Terengganu

Jalan Tengku Ampuan Intan Zaharah, 22200 Besut, Terengganu